Draft — needs lawyer review
Refund Policy
Last updated: [DATE]
Our promise
If your card is not delivered, or it doesn't match what you ordered (for example the wrong name or a technical fault), contact us within [30] days and we'll fix it or refund you in full.
Typos
Santa says exactly what was entered. If you made a spelling mistake, contact us — we'll remake the card [once, free of charge / for a small fee].
Change of mind
Because cards are personalised digital products made immediately after purchase, we can't refund change-of-mind requests once a card has been delivered, except where the law requires it.
Content declined
If we decline an order under our Content Rules, we refund it in full automatically.