Help & FAQ

Classic: Santa's greeting with their name. Personal: add your own message of up to 25 words. Deluxe: up to 50 words. All three come in phone (9:16) and widescreen (16:9) versions.

Yes. Type it the way it should sound. Before you pay you'll see exactly what Santa will say, so check the spelling there: Santa says exactly what you type.

You'll see the full script Santa will read, the scene and the names. There's no audio or video preview, because every card is recorded just for you after checkout.

English or Spanish. Switch with the EN / ES button at the top of any page; the card, the emails and the order page follow your choice.

Santa keeps it kind: no hateful, sexual, violent or unsafe messages, and no addresses, phone numbers or links. Some messages get a quick human review first. If we can't make a card, you're refunded in full.

Usually within a few minutes of checkout. We email you a private link as soon as it's ready; at very busy times it can take a little longer.

Check your spam or promotions folder for an email from eCardToon. Still nothing? Use “Get my card links” on the Contact page and we'll email links to every card bought with your address, or write to us with your order code.

Send the private link by text, WhatsApp or email, or download the video and share the file. Anyone with the link can watch it; it isn't listed anywhere or found by search engines.

Yes. Every card can be downloaded in phone and widescreen versions from its page.

Not yet. Cards arrive minutes after you order, so you can order right before you want to send it, then share the link whenever you like.

Checkout is handled securely by Stripe: cards, Apple Pay, Google Pay and Link where available. We never see or store your card number.

All prices are in US dollars (USD). If your card is in another currency, your bank converts it.

Write to us with your order code and the correct spelling and we'll remake the card. See the Refund Policy for the details.

If your card isn't delivered or isn't what you ordered, we'll fix it or refund you. Because each card is made just for you right after purchase, change-of-mind refunds aren't possible once it's delivered, except where the law requires it.

No. You just need an email address. To see all your cards later, sign in with a one-time link we email you (“My cards”).

Only people you share the private link with. Card pages aren't indexed by search engines.

Yes. Email us from the address you ordered with and we'll delete your cards and personal details.